The following returns policy applies to any consumer buying goods from this site. Business customers, including associations, clubs and charities, should read our full Terms & Conditions for the returns policy for businesses.
You have a right to cancel any order within 14 days of the goods arriving, you do not have to give a reason for cancellation although it will help us to improve our service if you contact us first to discuss any problems to see if we can help. Once you have cancelled your order you have a further 14 days to return the goods to us. We will provide a refund within a further 14 days, although we reserve the right to reduce the amount refunded if the goods have been handled more than was necessary which has resulted in the goods losing value. In the event of cancellation we will refund the standard shipping cost, but not any extra shipping costs (such as for Saturday delivery).
Personalised items or tailor-made items are not covered by the above returns policy.
Any faulty goods will be refunded or replaced as suitable on a case-by-case basis.
If you wish to cancel your order or if you receive a faulty item please contact us at firstname.lastname@example.org to discuss the problem and arrange collection.