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Party Heaven

Terms & Conditions

These terms of sale apply to all goods supplied by Party Heaven and its affiliate stores.

By using the Party Heaven website, you agree to be bound by the terms and conditions set out below. If you do not wish to be bound by these terms and conditions, you should not use the Party Heaven website.

As part of our commitment to ensuring theParty Heaven web store is one you want to visit time and time again, we welcome your comments on any of the policies or rules set out below. To contact us please use the Feedback Form on the site.

Privacy policy

1. Privacy policy

1.1 Any information supplied by you will only be held and used for our purposes in order to conduct business with you and to improve our level of service. We will not sell or trade your data with any third party.

1.2 When you order, we need to know your name, email address, delivery address, credit or debit card number and expiry date. This enables us to process and fulfil your orders and to notify you in the event of any queries. We also request your telephone number which allows us to contact you urgently if there is a problem with your order such as a courier having difficulty in achieving a delivery.

1.3 We will only send you emails or other information where you have given us your consent.

1.4 We shall comply with all applicable UK data protection legislation from time to time in place in respect of any personal information relating to you gathered by us.

1.5 Should you wish to be removed from our mailing lists all you need to do is contact us and all further contact with you will cease.

1.6 We may use technology to track the patterns of behaviour of visitors to our website. This can include using a "cookie" - this a small piece of information that is stored on your computers hard drive by your browser. You can modify your browser to prevent this happening.

1.8 You can control your own privacy settings in the ‘My Account' section (please login).

2. Security

2.1 We have security measures in place to protect the loss, misuse and alteration of the information under our control. Our on-line transaction systems use the latest 128bit encryption technology to enable secure internet transactions to take place.

2.2 We do not hold your credit card information for online purchases as we use a secure 3rd party card processing agency.

3. Prices and Availability

3.1 Prices quoted are in British pounds (£) and are accurate at the time published but may be subject to change. The prices including VAT are shown in brackets.

3.2 Products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled we will let you know as soon as possible.

4. Descriptions and Substitutions

4.1 Whilst we make every effort to show and describe our products as accurately as possible, in rare cases the final product may differ slightly. There maybe slight colour differences between different products, for example and light blue garland and a light blue balloon as the both the material and manufacturers are different.

4.2 With multi - item packs such as theme packs the specifications given on this website and printed brochures is indicative of the contents of the kit. If the exact compnets or the kit are not available for any reason we reserve the right to sunstitute items in the kit without prior notification with items of equal or greater value.

4.3 If in the rare occassion a product is out of stock after you have placed your order we will not automatically substitute an alternative product - we will contact you by email or telephone sujesting alternative products.

5. Your right of cancellation

5.1 Under the Distance Selling Directive consumers have the right to cancel the contract at any time up to 7 days after you receive the goods (see below). This policy is only applicable to consumers and does not cover businesses, organisation or products bought for business or organisational use.

5.2 To exercise your right of cancellation, you must give written notice to the company by post or contact us section of our website, giving details of the goods ordered, invoice/ packing slip number and (where appropriate) their delivery. Notification by telephone is not sufficient.

5.3 Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the company at your own cost. The goods must be returned to Party Heaven, Unit 2D Nelson St Industrial Estate, Southbank, Middlesbrough, TS6 6BJ. You must take care to ensure the goods are not damaged in the meantime or in transit. We will issue you with a Returns Number - this must be clearly displayed on the outside of the goods being returned

5.4 Once we have received the goods back, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.Please note that once we have processed your credit it can take up to 5 working days for this to appear on your statement.

6. Guarantee

6.1 If anything you receive from us is faulty or damaged we will replace it free of charge or fully refund the cost, reimbursing the postage if we have requested its return.

7. Payment

7.1 We accept payment for goods in a number of ways which you will find listed under ‘How To Order'. Payment for the full amount of your purchases is collected at the time of order no matter when the goods are to be delivered. We do this to avoid problems with cards no longer being valid at the date of delivery and to reduce administration costs when orders are fulfilled in stages. Should any items not be available we will refund you the amount in full by the same method as your payment as soon as we are aware of the difference.

8. Risk & ownership

8.1 Risk of damage to or loss of the goods passes to you at the time of delivery to you (or the agreed delivery address), or, if you fail to take delivery at the agreed time, when we tried to deliver.

8.2 You will own the goods once they have been successfully delivered and when we have received cleared payment in full.

9. Liability

9.1 We will not be liable for any loss caused to you by late delivery of goods, or consequential and/or subsequent loss.

9.2 We will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions,.

9.3 This site should only be used for information purposes. We shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this site excepted as stated in the terms and conditions of sale (where applicable) and to the extent that such liability cannot be excluded by law. We are not responsible for the sites accuracy, although every effort has, is and will be made to ensure that the information contained is correct and up to date, nor for its fitness for a particular purpose or the reliability of access to this site.

9.4 We will not be liable for damages or losses resulting from your use of or inability to use this site. Neither do we guarantee that this site will operate free of error or that it is free from computer viruses or any other contaminating computer programme. We will not be liable to you or in breach of contract for delay or failure to perform due to any causes beyond the reasonable control of us or our suppliers, including but not limited to Acts of God, civil commotion, industrial dispute, riots, flood and legislation.

9.5 If you are a business user, you agree to indemnify us, and/or any of our affiliates and our and their officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of thewebsite.

10. Use of this site

10.1 All copyright, trade marks and all other intellectual property rights in all material or content supplied as part of site shall remain at all times vested in us or our licensors. You are permitted to use this material or content only as expressly authorised in writing by us or our licensors. You will not, and you will not assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content.

10.2 If you become aware of any such distribution or commercial exploitation, you agree to notify us immediately.

10.3 You acknowledge that by posting materials on Party Heaven you grant to us and our licensors and assigns an irrevocable, perpetual, royalty free, worldwide licence to use the materials both within the Party Heaven site and in any other manner. The licence extends to copying, distributing, broadcasting, and otherwise transmitting, and adapting and editing the materials.

11. Changes to the terms

12.1 We reserve the right to remove, modify or change without notice any information on this site from time to time. We may change these Terms and Conditions from time to time and so you should check these regularly. Your use of the Party Packs site will be deemed an acceptance of the terms existing at that time.

12. Governing law and jurisdiction

12.1 These terms and your use of this site are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.

13. Company Information

Party Heaven, Unit 2D, Nelson St Industrial Estate, Southbank, Middlesbrough, TS6 6BJ. Tel 01642 617111 • Fax 01642 617 111. Email